TL:DR-
FUTURE BRIDES BEWARE: If you are planning for a wedding (or any other event, really) and want to keep your sanity, do NOT hire this vendor for photobooth! Please do yourselves a favor go somewhere else, your blood pressure will thank you.
I found 5th Ave through a living social deal (like many other reviewers here) Communication from the get-go was pretty horrible/non-existent. It seems like Dave (the owner) is the only one replying to emails and phone calls, yet it was so incredibly hard to reach him. Emails were almost never answered, and the few times i've managed to catch him on the phone (after calling multiple times), he seems intent on blowing me off as quickly as possible, even if it meant making promises on timelines he couldn't deliver on.
The main gripe i have is mainly with the lack of communication, both before and after my wedding. To be fair, the photobooth did show up on time (if it was late i didn't know- my wedding coordinator took charge of all the vendor setups) and during the reception my guests did enjoy taking the pictures quite a bit. The attendant who helped out was also very friendly and helpful (don't remember his name). The only thing didn't love about the booth itself was the size limitations- since it's basically in an enclosed box, it's not very good for large group pictures.
*FRUSTRATION#1:
After i had given my living social voucher ID to Dave for redemption, i emailed Dave with exactly how I wanted my custom logo to look like. After not hearing back on my email, i called him several times before finally getting through. I explained my vision to him, and he promised to send me back a sample prototype with my custom logo within a week. 1.5 week passed, and nothing. Every time i tried to follow up after that, i would get the same type of response "give me till end of week, we're very busy right now". It wasn't until a week before my wedding that i finally got to see a sample of my logo. Note that this 3-4 months AFTER the date that Dave had promised to send me my sample logo.
The thing is, I would be totally fine if I had been told from the beginning that i would not see a sample till a few days before the big day. What really frustrated me was the way 5th Ave constantly over-promised, only to not deliver. For a bride who was scrambling to get ducks in a row before the big day, this made me incredibly nervous, and left a very sour taste in my mouth.
*FRUSTRATION #2:
From talking to Dave I knew that the standard photobooth just had a blank background, so i asked if i could bring my own fabric to pin on the booth so pictures would turn out with a custom background. Dave agreed that it was totally fine, so i gave the fabric to my coordinator. What do you know- on wedding day the fabric was never pinned in the photobooth. At that point i was too busy enjoying time with my guests to make a big deal about it, but thinking back i would consider it a hiccup (a minor one).
*FRUSTRATION #3:
This is the biggest and most frustrating miss- It's been 3+ months since the wedding and i still haven't received my CD of all the digital images. The wedding package from living social included a CD with all the digital images/videos taken that day and is supposed to be mailed to your home after the wedding. Since i received nothing, I had emailed/called them 4 times over the past 4 weeks no response whatsoever. Not even an acknowledge of "Hey, got your message, will look into it". Nothing. HELLO??
I read some other yelp reviews, and it seems like others are having the same issue as me in trying to get any kind of response out of 5th Ave. In some of Dave's responses, it's always the same: "We have too many emails coming in for living social deals, we cannot possibly respond to all of them in time"
I REALLY hope the owner (Dave or whoever else) is reading this, because if business is so good that you dont have the bandwidth to respond to the flood of emails, you know what that means? You need to hire more people to respond to those emails! Whats the point of having a ton of LS deals, only to piss off the customers who purchase them?
I really regret not paying more attention to the negative reviews here before deciding to buy the LS deal.. I am STILL waiting for my CD. At this point i'm not holding my breath, but i will update this review if i ever receive it. read more