Started great with Lionel then it went downhill. Extra supports for carpeting installation were supposed to be included but they weren't even noted in work order. We went out and bought what they needed and it wasn't right. Our carpet installation wasn't ever completed for the HUGE price we paid. They never followed up and gave us a credit or anything Beware!! read more

"That part of the floor isn't supposed to be walked on" was the biggest BS I've ever heard from any company I've ever delt with. I bought it from you. Your guys installed it. Why isn't it covered on this warranty you brag about. Warranty isn't worth the paper it's written on. Never deal with you again and will discourage any body else from choosing your company. read more

50Floor - 6 days to get a answer after first call. Told by supervisor "that part of the floor isn't supposed to be walked on" - Flooring Near Me - Roswell, Georgia

Disgusted!!! Just spent $20,000 to get hardwood floors installed in my home only to have to spend another $1,300 with a plumber to have to replace the flank of my toilet. After several complaints to Matthew, Monique (a manager of some sort), I was advised that the possibility of something like this happening was in my contract. Why wasn't this verbally stated? I am extremely disappointed and upset because I went with the bigger AND MORE EXPENSIVE company based off the sales pitch. LESSON LEARNED! Do yourself a favor, GO WITH EMPIRE....you will save money and if they screw up the toilets, at least you'll have money for that!!!! read more

50Floor - Flooring Near Me - Roswell, Georgia

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My experience with Ahmad was fantastic from start to finish! I believe a lot of the reviews on yelp are old & haven't been updated comparing it to google but I was beyond impressed with my experience with 50Floor. I wanted to refinish my existing hardwood and 50Floor was the best price and quality compared to anyone else especially with their lifetime warranty. Don't let the reviews here fool you 50Floor is the only company you want if you want a long warranty and an installation that will last! read more

50Floor - Solid Hardwood Floors - Flooring Near Me - Roswell, Georgia

I had the pleasure of working with Ebony Harrison. She arrived on time great energy well prepared and very knowledgeable. Ebony explained , material and color options, which in turn allowed me to make an informed decision on what best fit my needs. This experience was simply wonderful. Thank you again ebony read more

Working with Ebony Harrison at 50 Flooring was an absolute pleasure. She demonstrated a deep understanding of the inventory, but more importantly, she listened. She prioritized our family's long-term needs over a quick transaction, making the selection process comfortable and exciting. It's rare to find that level of expertise paired with such a person-centered approach. If I could give 10 Stars I would. read more

The initial meet and greet was great with Lionel very charming very charismatic. Welcome him into our home with open arms very receiving great presentation. As soon as the appointment had to get scheduled for installation it became extremely salesy. He had to "call his team to ensure that there was a special availability that they would have to borrow against another neighboring ZIP Code"- give me a break. The carpet installed guys did a great job but when they showed up, they said that they needed to have the transition pieces going from carpet to LVP flooring in the upstairs of our home we had that already so that was no issue. I then was basically asked to go to Home Depot to pick out the transition pieces because it was not marked nor on their delivery truck. Home Depot unfortunately misguided me and I'm a first time homebuyer so I have no idea what I need to buy and as the customer paying nearly $5000 why should I have to go and buy this material. I raised my concern. We attempted three different conversations to reach Lionel nothing. I sent a last request for communication with him. Finally got an email. Got a follow up. Call about an hour late one follow up call from customer service and then they advised me that they don't provide transitions because how would they know what color to match it with. The overall product is great so I will give that part a good score but if you don't care about customer service, then go with this company, but be prepared for zero communication as well as a very sales oriented experience. read more

so disappointed with this company - just glad that it was just stairs and not whole upstairs- hole in stair trim left a wreck reached out heard nothing for 3 weeks would never recommend. project as described from sales rep not delivered. read more

Seems like the only way I might be able to get help is to leave some bad reviews everywhere so here it goes. The salesman have no idea about the company or the product and will lie right on your face. There is absolutely no way to contact this company besides a call center that can't actually help you. We waited forever for an answer about our carpet order with no help at all and we had already paid the money. Finally had to just pick a carpet from 3 they had in a warehouse sitting around. Carpet install guys didn't speak English and broke our window throwing the old carpet out the window. The proceeded to tell us to please hide it and not tell and they will fix it. But they didn't and we still have a broken window. I've tried to call every number I could find online for 50 floors but no one answers and no one will help me. They did some pretty severe damage to our baseboards as well and now we have to repaint them. Stay far away from this company they are a joke. read more

Matthew was great! Very friendly, explained thoroughly and beat the competition! Very professional

2/2/26 - My third and final update on this company. Don't do business with them. Their salespeople are dishonest and WILL tell you one thing while doing the complete opposite. I had a conversation with their salesman and an agreement was reached to remove certain areas to ensure the floors were within my budget. I was ASSURED they would be only to find AFTER the work was done this was not the case. I requested this company abide by the word their salesman gave me and they've refused. If a company will allow their salespeople to be dishonest are they worthy of your business? read more

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Stacy was very professional and courteous. Gave me an excellent resolution to my issue. Highly recommended!

STAY AWAY FROM THIS COMPANY! I'm writing to strongly advise against hiring this company for any home improvement projects. My experience has been nothing short of unacceptable, and I am now dealing with significant damages as a result of their negligence. I hired them for a luxury vinyl tile (LVT) flooring and carpet project, which cost me nearly $5,000. Not only was the workmanship subpar, but the carelessness of the contractor, caused additional damage to my home. After he moved my stove to install flooring underneath, it stopped working the very next day. Additionally, he improperly reinstalled my toilet, leaving it unstable and with excess caulk visibly running from the base. In addition, I paid for my previous flooring to be removed but some was left and cover by my new flooring. The carpet installation team also left exposed cable wires, creating a serious safety hazard for both my family and pets. I immediately reported these issues and provided photo documentation. While the company did send the contractor and carpet crew back to address the toilet and wiring, the promised follow-up--an electrician or low-voltage technician to assess the stove--never happened. Since then, all communication has ceased. As a result, I'm now forced to replace my stove out of pocket and involve legal counsel to pursue resolution. This entire situation has turned what should have been a simple flooring upgrade into a costly and exhausting ordeal. Not to mention my signatures were forged on the Certificate of Completion contract. My advice: Avoid this company. If you decide to proceed, be prepared to supervise every move, ask constant questions, and document everything. Do not assume they will act in your best interest--they have shown me they are more concerned with profit than professionalism or accountability. read more

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I have used 50floor for 3 projects over the last 4 years. The floors and carpet were put in fine no complaints. The first set of carpet loosened up after 6 months and I couldn't get the company to correct. We replaced that carpet earlier this year and it has been great even though I had to pay for another thing of carpet. This last project was good, floors in upstairs hallway looks great. They messed up the carpet at the top of steps but it was fixed. Here's my issue, if it wasn't for my sales person Amy nothing would have been fixed. I tried over several days to get someone and NOTHING! I reached out to Amy and she jumped on it. The person that I spoke with on the phone to confirm the appointment was not the nicest and very bothered with me. Did the company change ownership over the last 4 years??? Floors installers are great! Customer Service people could do a better job. Thank you Amy for all that you did throughout the process!! read more

50Floor is absolutely horrible. Installation was done by people who had no respect for our home. Left pee on our toilet seat, along with trash. Transitions were lifted and not cut properly. When asked to come correct this they didnt have the material. Sale rep quoted us a rate per month with a certain financing company, now it is lookkng like that that rate was a lie to get us to accept the terms. I've been trying to contact this company for a resolution for a month. Do NOT waste your time with this company. read more

$15,000 for 1700 sqft. By far more expensive than Empire and I've had such a horrible experience that I'm shaking I'm so livid. The sales guy gave me the same spiel he gave when he gave me a quote at another house. He's one of the owners, shouldnt even be doing sales calls but they're sooo busy. A seam appeared in the middle of my living room over the first week. It took forever to finally get them out to look at it. The woman on the phone told us we must have done something to it. They came out and said it was a manufacturer defect. A week goes by without hearing from them. Call and call, only to be told we have to file a claim with the manufacturer to see if we did it or if it was in fact defective before anything could be done. $15,000 and three weeks later I still have a large run in my living room and finishing nails sticking out in my thresholds. Save your money and your time, go with another flooring company. read more

BUYER BEWARE. This was one of the worst sales experiences I've encountered. Lionel the sales representative who came to our home was excellent, professional, knowledgeable, and a pleasure to work with. Unfortunately, the VP of Sales, Louie, completely ruined the experience. We called to negotiated a new price. Dropping a $3,000 discount only if I agreed within 30 minutes. That's not negotiation, that's pressure and manipulation. This is unacceptable for any company claiming to value customers. If leadership doesn't address this, it speaks volumes about their priorities. Transparency and respect should come first, not ultimatums. Think twice before doing business here. read more

Seems like the only way to get "Customer Service" to get back to you is to leave a bad review. So here it is... We had these floors installed a year ago and the trim around doors is already coming up and exposing sharp nails at the door threshold. It's been incredibly difficult getting in touch with anyone to help repair using our "lifetime warranty". Hoping this motivates someone to actually email/call us back. Keith 678-462-4556 read more

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The way 50 flooring treats it's customers is pretty poor. The workmanship is subpar and the co. Will not honor their own warranty. The issue I have with customer service is that they really don't care if you are satisfied with the job once they get paid. No one has contacted me to repair the many problems that were brought to their attention. Every time I walk on my squeaking steps I'm reminded of what a rip off 50 flooring is. I'm now convinced the only option now is to take 50 flooring to small claims court to get my repairs done properly. read more

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After our water heater sprung a leak and flooded our entire house, our bamboo flooring was warped beyond salvage. We started making calls to different companies and came across one that was heavily advertised. Skeptical, we obtained several quotes. A company called "50 FLOOR" was our second appointment. The day before our scheduled meeting, SCOTT STEVENS called to inform us that all their sales representatives were swamped and would need to reschedule unless we were okay with SCOTT coming out instead. We accepted his offer, and to make a long story short, we chose "50 FLOOR" over the other quotes we received. One of their advertising claims is same-day installation. Given our project involved a living room, kitchen, dining area, three bedrooms, two bathrooms, four closets, and a laundry room, we were surprised they could deliver on that. To our delight, SCOTT arranged for a crew of four highly skilled workers who completed the job on time as promised. One detail that pleasantly surprised me was their attention to detail. Instead of installing flooring around the toilets and simply caulking the gaps, they removed the toilets, laid the flooring, and then reinstalled the toilets. I don't typically recommend companies, but I have to make an exception in this case. I highly recommend "50 FLOOR," its sales team, and its installation crew. From quote to completion, SCOTT was key to the success of this entire project. I wholeheartedly endorse this flooring company and its entire team. If needed, I will definitely use them again. read more

I would not recommend 50floor... My installation (which was roughly 5 years ago) was actually done well. My entire main level (roughly 1,400sqft) was done and there were no complaints day 1 after install, but with a family of 3 (2 adults and a toddler) and minimal traffic, I would expect the condition of the floor to be decent after five years. Especially considering I spent over $10,000. My expectations were wrong, and the condition of the floors are now embarrassing with issues with seams in multiple areas. No problem though, because 50floor provides lifetime warranty. Oh never mind, I apparently had my floors done before they provided lifetime warranties. Okay, not great, but I'll actually pay to have the floors repaired because they look so bad... 50Floor sends a rep to come check my floors out and charges me a consultation fee. That was over a month ago. Guess that was just to make sure I dont push for a warranty claim because after the rep saw the floors and agreed repairs were needed, I have not been able to speak to a 50floor rep again. Now when I call, I speak to someone offshore and for some reason they cannot get in touch with 50floor customer service. Did I mentioned I been following up with 50floors multiple times a week for over a month. I will obviously find someone else to do the repairs but just disappointed in the poor customer services. ***Sidenote: Just for fun, I called to schedule a consultation on another property that I have and turns out, they could get someone out to that property in 2 days... Funny how that works*** read more

I requested a quote from 50 Floor and Steven Mitchell arrived to provide the quote. He went on about the history of the company, fake online reviews, etc. I was hoping he would atleast take some measurements and provide a quote in a timely manner but he did not take any measurements as I observed him and instead was doing some etch-a-sketch drawings on his paper as if it was 1990. The technology with this company is so far behind its competitors. Then he presented the quote which was 3x the price of the competitor's! The quote provided does not even show Square Feet, Unit Price, Itemized Fees, etc. It is a completely made up number. From there, I said I didn't want to waste anyone's time and will not be moving forward and then his mask started falling off. He got really rude about not selling me their overpriced carpet and then stormed off! So glad I dodged a bullet. Avoid doing business with 50 Floor! read more

Damaged multiple items of furniture in the house. It took over one month for them to complete a job that was supposed to take only two or three days. Employees removed plug-in and set it on top of furniture, plug-in leaked and destroyed the finish. There was no need to remove the plug-in at all. Damaged a pair of expensive speakers when moving them. They do not take care when moving the furniture. Took them over one month to complete the job. Had one crew come to the house look in the wrong room and left without starting any of the job. Impossible to communicate with workers sent to house as no one spoke in English. Crew left without installing mouldings and then left mouldings unsecured. They also damaged a surround receiver. They are more interested in giving lip service about their quality and how bad they feel about damaging items in your home. Honesty, they don't feel all that responsible given that I have not even heard back from them regarding the damaged speakers which were pristine before they were touched by the 50 floor employees. They are not returning calls. My contact at 50 floor, Dana, has stopped returning my calls. It is obvious they do not want to compensate me completely for all the damage they've done. If you want your items undamaged and have a good flooring job done, look elsewhere for your flooring needs. Look at all of 50 floors reviews you'll see that most of them are one star. There is a reason for that. Holly will come on and post a response give you lip service about how sorry they are, but they truly don't care. Edited after Holly's canned phone response. Blah Blah Blah, Holly. So explain why, if you take things seriously, why did DANA ghost me? 5 calls, over weeks to him. I left messages every time, no response. No wonder the bulk of reviews for 50Floor are 1 star. It's not just me. And after all the negative feedback that you get from other unhappy customers, you conduct business as usual. You haven't changing anything in how you conduct your business and continue to accumulate unhappy customers. read more

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We just finished the purchasing process and our account manager, Michaela, was amazing! She was very knowledgeable about the products and the installation process. We haven't had our installation yet, so I'll come back for an extended review then. I really just wanted to sing Michaela's praises! read more

Danny was incredibly helpful and knowledgeable, patiently answering all my questions and making me feel confident in my purchase." He went above and beyond our expectations, my wife and I truly appreciate his professionalism and attention to detail. read more

The Customer Experience was Great during installation but after that it's been aweful. I've used this company several times. They installed flooring for me in my Kitchen, bathroom and bedrooms. It's absolutely difficult to get a hold of someone when the product they installed keeps malfunctioning. Finally I paid 50 Floor a service fee to have someone come out to my house and all they did was take pictures and said some would call me. What sense does that make? Keep in mind the company had me to send pictures of the floor in bathroom prior to this guy coming out. Let me say he pulled his tools out verified the floor isn't wet, which it wasn't. The planks on flooring keeps shifting. He had to intention on fixing my floor. He was not equipped, nor helpful regarding my floor! I'm done!!!!! The worst service! !!!!!!!!!!!!!!!!!!! if you use this company make sure you have a Handy Man Service that can assist! Mrs Barner read more

I had my carpets in all 3 bedrooms in my house 3 weeks ago installed..and don't get me wrong I love the carpet however I was a little confused about the quotes that were given I guess I didn't read the contract correctly but they don't install baseboards or even mention anything during the consultation? We had a computer desk get moved & put back together but it fell apart so that wasn't a big issue.. I'm just wondering why 50 Floor doesn't check on how you like the new installation or anything? Like they don't ask if there were any issues? And they don't return my calls or emails it's been over 10 days? I've tried everything it's just odd? Please explain why follow ups aren't required?? read more

This is by far the worst experience, I've had with a company that claims to be of high caliber. First, the installers were extremely unprofessional. They must be paid by the hour because I caught them watching youtube videos and relaxing on the job multiple times. I had to stop what I was doing and go sit and watch them to ensure they would work. It took 3.5 hours to install carpet in one 19x17 room, absolutely ridiculous! The sales representative Thomas McCrary is the reason for the star. He provided professional assistance and was informative. However, the 50% discount that is currently being advertised is a lie! Also, the contact number is likely simulated as no one answers the phone. I 10 out of 10 do not recommend this company!!!! read more

I chose 50Floor because their workmanship, warranties and especially Ahmad! From start to finish he was professional and did his best to find me what I needed for a great price. I appreciate all his hard work and am looking forward to getting this project done! read more

What a great experience it was to meet a consultant who genuinely listened and cared about what we needed and wanted!!! Thank you, Michaela, for your patience and willingness to show us the many options and combinations, keeping in mind what price/budget we had to work with. You amazed us with your ability to get us what we really wanted (our hearts' desires) at a price we could afford. There was no hard sell, just a true human interaction that took into account who we are and what we are trying to accomplish with our home. Can't wait to get our new floors and do business with you again in the future! 50 Floors is lucky to have you as their salesperson! read more

Matthew was great. He was very knowledgeable and addressed our flooring requirements. He gave us a great price.

Don't use 50 Floor. Poor follow up for customer complaints and installation!! My baseboards R badly scratched up and cord around was coming loose! Finally after seeing Dana at the 2025 Home Show at Cobb Galleria did I get any feedback. 50 Floor says they give a lifetime warranty but it's only for 30 days!! Wells Fargo the financing option is unscrupulous as reviews on Fargo constantly states on their practices. Wells Fargo monthly statements don't give special financing end date. U as the buyer must keep up with the date. Result: interest on the special financing is socked on U adding approximately $2000 more to the final cost. Last, Read the fine print of the contract on what 50 Floor "Will NOT DO or COVER"!! Buyer be Aware!! Dana has ghosted me so I'm unable to leave phone messages. Spoke with Calvin since Dana has ghosted me but Calvin's follow up is no better!! Perhaps my review will prevent other buyers remorse. To Dana's credit he did send a contractor out after my Home Show encounter with him to fix the loose cord around. But the abundant baseboard scratches remain and the mismatched, short cord around still exist also. read more

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had 50 floor install carpet on 2nd story, downstairs bedroom and hallway. on installation day everything was great. Then, after 1 month the carpet in our bedroom was in rough shape. Pulls, stains and bare spots. I have been trying to get it fixed for 6 months. We have had multiple no shows, gone through two customer service reps and still have crappy carpet. Even better, they came and cut a 2 foot by 2 foot piece out of it so we have crappy carpet and a hole. Their "Gold Star Warranty" is terrible. Do not use 50 floor! read more

4 years in with an expensive LVT and the seams are popping. You can't talk with a representative,only able to leave a message and never get a return call after multiple tries. Worst customer service I've ever encountered. Don't not buy your floors from this company. read more

Poor customer Service from the Salesman "Scott Stevens" - Do yourself a favor and NEVER use this Company. They will try to Bully you !! Not me !! Good luck with your future with Social Media.. ( 4 weeks later) My American Express Card did REFUND me all that was paid and they didn't take their 20% re-stock fee !! I DO NOT recommend using these folks. read more

There is no customer service. I've been calling for weeks on my install and all I get is a call center in Bangladesh.

Dear Sir or Madam, On February 7, 2019, we purchased 50 floors for our home at 4900 Winterview Ln, Douglasville, GA 30135. Upon inspection of the floors with the installation supervisor, we questioned the supervisor about the transition between the kitchen/living room and the kitchen/dining room which should be seamless as with other areas between two rooms but the transition was high and require a transition stripand strips between the kitchen/living room and the kitchen/dining room. We were told by the "installation supervisor" that the subfloor to our kitchen, possibly, when the house was built, was raised and they did the best transition possible given how our kitchen subfloor was built. On May 31 2023, we had a leak in our kitchen sink that resulted in damage to the flooring around the sink. When the Water Mitigation took up some of the flooring around the sink to look for additional damage, we were shocked to see that the new flooring you installed was not installed properly. The laminate wood was installed over two layers of linoleum tile not the subfloor. We were applauded at the shoddy installation and deceitfulness of your installation team in not improperly installing our floors and want the floor reinstalled properly at no cost. We called 50 flooring to file a complaint. We were told that they would not reinstall the floor at no cost because we only had a one year warranty on installation. Also we were informed that the type of laminate flooring in our home was discontinued. This is a huge problem because not only was the particular type of floor installed in the kitchen but also in the living room, dining room, hall, laundry room, closets and bedroom in an open concept living area. Because of the discontinuation of the flooring we will need to change ALL of the flooring in our home. Currently, it is a safety hazard to have uneven flooring in our kitchen.We are requesting immediate correction of your error by replacing our flooring, at no cost, to the standard in which the floor should have been originally installed. I look forward to your positive response to this request. Sincerely, Julian B. Rosemond, Jr. Rosalind A Rosemond read more

50Floor - Flooring Near Me - Roswell, Georgia

I don't know why I didn't check my Yelp before hiring this company to do my upstairs and stairs flooring. In hindsight I am pretty sure it was because of that friendly, honest and so eager to answer all our questions sales person...let's call him Lionel, who promised that he would be our main contact should anything concern us during installation, who was to be our personal project manager, who answered every txt we sent him up to the one where we called to say..our bathroom doors don't close, there are gaps on the finishes, the baseboards are all scratch up. We paid over 10k for a two day job that took these careless people 4 hrs. They would not wait until we could speak to someone to see what they were going to do. The four men started surrounding my husband and demanding the balance and signatures that the job was completed. Concerned for our safety lI told my husband to pay them the balance and get them out of our house. It wasn't until we went to turn in the lights in the rooms they installed carpet that we realized the power was not working, the window was cracked on the inside and there were large seams smack in the middle of the rooms. I have been asked to provide quotes for window and the electrical with proof that their installers caused the issue. We hired someone to fix the electricity as we could not wait on 50 flooring to determine if it was their fault or not. At this point, we are still waiting for our personal project salesperson to get back to us. A very polite young lady has been exchanging phone calls with us and has had to serve as the middle person. She is the only one that ever calls back and I am sure the one that gets the brunt of the unhappy customers. We were sent a 2 man crew to my house to fix seams, buckling floors and poorly installed carpet. They were schedule for 12-4, they called at 8AM. Saying they had other work in the afternoon and it was now or never, they worked until 5PM. . At this point I just want this nightmare to be over. My window is still cracked and management keeps looking into it. Update:they gave us a credit for the broken window. read more

So, I went with 50Floor for my new flooring in my kitchen/family room. It took one evening, the floors look awesome. The installers were very skilled and knowledgeable. I did not get a receipt promptly and I found a tiny corner crack on one of the planks. So i called and after a few calls got an employee named Rashad. Rashad sent my paid in full receipt, scheduled a installer to correct the small issue and apologized for my worries. He saved the day. Now, I will have 50Floor install in my basement because I see that I can trust the work, the company and employees such as Rashad who saved the day. Thank you again Rashad. read more

0 stars. Would not wish them upon my worst enemy. Wait... I probly would wish them upon my worst enemy! Promised a one-day installation, but took 2 weeks to complete the job. Left us with an uncarpeted main stairway complete with leaving exposed carpet tacks in-place on each step. No regard for the fact that my little kid's rooms are at the top of the steps. One of my kids punctured their foot on an exposed tack. No acknowledgement or apology from 50 Floor. They promised they would be in touch quickly to resolve and finish the job. Not only did they not contact us, but they ignored our multiple attempts to contact them. Always promising that the General Manager would call us back the same day, and then never calling us back. I had to threaten them with filing claims with BBB and Consumer Protection just to finally get them to finish the job. Finished the job two weeks after the initial install day. I've filed a dispute with them and asked to negotiate the cost in accordance with the contract terms. Their response is to threaten a lien on my property rather than to follow their own contract terms. I've now filed those complaints with BBB and Consumer Protection. First time I've ever had to do that in my life! Take my advice and stay away. read more