The reason behind my low rating review is having to do with defective pants that were not adequate to the size that was marked on them. Sadly since I never had an issue with 5.11 gear I took it upon my self to just throw away the tags and wash them and wear them another day. The only thing I kept was my receipt for my financial records. When I wore them one day they did not fit like my other 5.11 pants that were the same model. When I went back to the store to ask for an exchange the customer service male employee stated that the 5.11 policy is not to exchange them even though I had my receipt. After spending hundreds of dollars on 5.11 gear and never having an issue when it comes time to have some customer service support I get shot down. I suggest to current and future customers to be careful, try on and throughly inspect your equipment before shopping at the local 5.11 store or risk losing money for defective items. I contacted the 5.11 customer support number and even they stated that I should have gotten the exchange since I had the receipt. I will wait for the final feedback from corporate and see if I can resolve my issue through them. read more