Jan 2011 Sammy just finished the roof on a house I own on Salisbury Rd. in Statesville. Since I…read morelive out of town the job was contracted via telephone and I didn't meet Sammy until I gave him the final check. They did a great job and quoted the job with the needed upgrades (cricket behind chimney, new flashing in some problem areas) without me needing to specify the changes. Sammy does the job right and makes sure the customer is satisfied. I recommend him without reservation. Note I found out about him through the NC Woodworkers forum.

We needed a single piece of black roofing to complete the shed roof over our well house. Chris…read morehelped us with this and it was fabricated and ready the day after we called. My husband picked it up today and they didn't even charge for it! He even got some random screws to put it down with and there was also no charge. I can't remember the last time someone did something nice like this. Thanks to all at Best Buy Metals! Great folks! 10 stars.

We showed up at your Charlotte location at 737 in the morning yesterday. My son was driving my…read moreheavy duty truck with a flatbed trailer to make it easy to load the materials you were selling me. He was the only customer in the parking lot when he arrived. He was greeted by a polite lady at the front desk saying he was here to pick up the order. She struggled to locate the order and then what appeared to be a supervisor came out from a backroom and said he had it under control. A few minutes later, he got a confirmation that the order was ready and here to be picked up. They did not have the three-inch screws that we ordered. We asked if you had three inch screws in any color in stock, they said no. We then asked if you had any 2 1/2 inch screws in stock, they said no. It is very important to note that your company did nothing to help with solving this problem, my son kept having to come up with possible solutions to solve this. This answer soon changed to they did have some 2 1/2 inch screws in stock in the charcoal color, they brought out a box of screws and we found that once we checked them they were the wrong color, we gave them back to the lady at the front desk and she went looking for other screws, she came back with a second box that had some charcoal colored screws on the surface but then had burgundy color screws buried in the box, we sent her back the third time and she located the correct screws finally and gave them to us. We were assured that we would receive a credit for the price difference in the screws from the three inch to the 2 1/2 inch. Once all of this confusion was put behind us, my son went outside expecting to have the materials loaded up. Again, please understand that when he pulled up at 7:37 AM there was nobody else in the parking lot. A semi-truck pulled up right as he went back outside and your location began servicing that semi-truck ignoring my son, they said it should be done in a few minutes at the end they would load the materials after that. Following this, another semi-truck came in and they started servicing that truck instead of my son. My son describes the situation inside this location as chaotic and no one was willing to address why he was still sitting there. Another customer arrived and they started helping him and loaded his Rav 4 up with multiple different roofing products. Still not helping my son in any way, then somebody dressed in one of your company uniforms pulled up in a White Chevy Avalanche and remarked to my son: "nice parking job". She was saying this in a very nasty sarcastic tone of course. It should be noted that the only reason my son was still parked in the customer parking is because your company still had not loaded his truck at 9:00!!! Finally, the truck was loaded and my son left at 9:23 in the morning. This could be one of the worst examples of customer service I've experienced in recent memory. We got the product to the house and we will say that your estimator really overestimated waste and I am quite confident we ended up paying for a lot of metal that we just didn't use. It was also below average quality compared to what we're used to using, but it did ultimately do the job a lot of the overlapping ribs were not even and while they still barely overlapped at one end they were as much as an inch difference at the other end of the panel. Concerning, but you would have never heard this comment if we hadn't had such terrible customer service on site. The aftermath is that we wasted about $750 in labor because a crew was just sitting there while my son sat at your location for two hours waiting to pick up something that was supposed to be ready to go right away. We also have not received a credit for the overpayment of screws. The salesman that we originally placed the order with apologized and said we will get a credit for the screws and management would contact us about the terrible service, neither ever happened. I have waited almost a week before posting review.

Fantastic contractor. I had just finished up a recent project with Tom at Fourtees and couldn't be…read morehappier with the results. He was professional, communicated well, & continues to help me if I have questions. I have had a lot of people do projects on a few homes of mine and he was by far the best experience to work with. Highly recommend.

David is a true professional. It's hard to find a good pressure washer these days who does such a…read morethorough job. His quote was higher than the other companies I reached out to but the other guys couldn't produce a copy of their insurance, and were unwilling to cover electrical outlets or protect my plants. David and his helper far exceeded my expectations and I will definitely hire them again without hesitation anything I need any cleaning services performed from the roof to the road.

I reached out for an estimate and received one from David Bishop that was more than double the 2…read more other estimates I received. The communication was positive until I inquired about why their identical pressure washing service was going to cost $475 for a single story 1900 square foot home compared to the $185 and $200 estimates I received from other companies. It was at this point when David's true colors emerged and his tone turned from helpful to condescending and outright rude. Extremely unprofessional and not a person or company I would ever do business with. BEWARE!

We had Ben finish our unfinished basement ~2014, almost 7 years ago. It was approx 1500 sq ft -…read moregym, common area, bedroom, movie theater, bathroom, and kitchenette. His team did a fantastic job! Things look almost as brand new as when we had it done. Looking back, he was a great contractor and we are definitely glad to have gone with him.

Ben and his guys have been helping with renovations on my home for more than 10 years. They are…read morevery easy to work with, accommodate my schedule, and do great work! Ben has found solutions to my renovation challenges I would never have considered, and every time, the results have been amazing -- hot tub room, bathrooms, wet bar, gutted my downstairs and rebuilt the doors, walls and windows-- all well done! We're nearly totally renovated, so I'm ready to spread the word. Hire these guys!!

Juan was reasonably priced and the work was done very well. Our roof was damaged by a branch…read moreduring a storm and the repair was exactly what we requested. We highly recommend this business

Had a leak on Sunday. Called on Monday. AJ was here at 9 am today, Tuesday. Found the problem and…read morefixed my roof. AJ was prompt, courteous, professional, and a very nice young man. I highly recommend Urban and AJ.

If you need a roof or an examination for curiosity about your pre existing…read more URBAN GRIND ROOFING COMPANY EXPERTS Is Who You Will Want To Choose! Whether it be due to non replacement since homes building. Past weather or previous weather damages. Daniel and his TEAM will, Hassle Free, Come Out and Examine and Assess Any Damages that can meet all of your needs and requirements. They will work directly with your insurance company so that you don't feel any pressure of being or having a haggle from them. They will also take thuro pictures and present all of what's going on with your homes roofing to you and home insurance company who ever yours may be. They have been the most respectful people I have met in this business, always just a reach away. In person, over the phone, messaging you, name it, they are on it! Once everything is completely established with the Home Insurance Claim. They will bring you out pamphlets of everything they offer as far as shingles and roofing. They are Very Efficient with Installation, Clean Up, and Arrangements. 100% Satisfaction Guaranteed! Keep Up The Great Job You Guy, I'd Highly Recommend Them To Anyone That Needs Or Has Any Curiosity Regarding Their Homes Health. URBAN GRIND ROOFING COMPANY EXPERTS ARE THE BEST AT WHAT THEY DO GIVE THEM A CALL TODAY. YOU WILL NOT REGRET IT! I am So Thrilled With Their Services, Thank You Again! -God Bless