I had the worst customer service experience of my life in this store on Valentines Day. I heard about it my entire life, and not being from the Ann Arbor, decided to check it out while in the area. The woman behind the counter was the rudest, nastiest, most judgmental ignoramus I have ever had to deal with. Unfortunately I had already purchased a piece before this steam-bucket of a woman physically assaulted me & screamed across the entire store that my friends were "retards" (which she continuously said over and over again, I - along with many other find this offensive beyond belief!!) & also called us "ghetto trash" before we left her hole in the wall "business". I want to add that this act was completely unprovoked. The only thing that happened was that one of our friends referred to a "water pipe" as a "bong". As Medical Marijuana patients, we were referred to this exact head shop by our dispensary, and even received a 20% discount upon showing our cards, so it should come as no surprise to them that we were making our purchases for the consumption of cannabis. Our group spent over $100 in the store prior to our being harassed by this wench, who apparently was the owner's wife. It was despicable. I am embarrassed for them, and ashamed that I purchased a piece from their establishment. I have never in my life been so offended by such poor customer service and communication skills. Their pieces are way over-priced anyway and their service sucked. I will make sure I tell every person I know about this, and I hope the word spreads that this place is HORRIBLE!!!! STAY AWAY!!!!! read more