Loved my 3D2N stay here. +Friendly staff…read more +Clean room. +Freebies (Diamond member) provided. +Breakfast was superb! +Dinner was great as well.

Recently I went to Krakow for a short business trip and stayed at this hotel, which was…read moreconveniently located. The check-in was easy and the front desk clerks were very helpful. They also helped me get a plug adapter which I did not carry with me while traveling here - I did appreciate their help very much. I also stopped by the little café for a cup of cappuccino and the service was quick for a good cup of coffee. I also had dinner there which was average. The room that I stayed in was a bit too small for my taste, but fairly modern and clean. In any case, I would recommend this hotel to others without any reservations!

A wonderful little hotel! The facilities are clean and well maintained. The staff were kind and…read morehelpful. Right next door, they offer a delicious breakfast. The hotel is centrally located, so you are close to everything. I plan on coming back to Krakow and staying here again. Thank you.

I loved this place! The apartment was lovely and the prices were so reasonable - a full 2-bed,…read morevery clean apartment (with bathroom and kitchen) for around 50 euro a night! Staff were very friendly and helpful when it came to booking tours in the area and finding a cab for the airport. Would love to return if I'm ever in the area again!

We stayed at the hotel as part of a Collette tour on May…read more6th - 8th. We found the hotel to be clean and very comfortable. The breakfast buffet was better than average (thank you waffle machine). We had dinner there one night and it too was excellent. The room was way above average. Great shower, really comfortable bed and plenty of room. But the best part of our stay were the hotel employees. Everyone of them was friendly and professional. That said, a special call out to the guest experience manage, Jedrzej. We had a number of requests and he handled everyone one of them. A nicer manager you will never find. Overall, a wonderful stay!!!

The hotel is nice and the staff is nice but the breakfast was mediocre. I can usually tell when…read morethe orange juice comes from a machine and is watered down concentrate. An the pastries were dry. Tim

One of the more decent business, European hotels I've been at, usually they are very tiny rooms,…read morevery crowded places, but this one has the feel of an American business hotel, super friendly staff, clean rooms, fully staffed, breakfast kitchen.

Wow!!! If you come here, get the breakfast!!! Everything is so utterly good. If you're traveling…read morefor business or pleasure, everything is TOP MARKS. Wifi stronger than a bull. Breakfast more bountiful than you'd imagine! Facilities are impeccable. Room: Clean as a whistle! I travel a bit, and this place for the value gets A+

Love love love this place. We had a very enjoyable 3 night stay here. It started off with a very…read moredetailed and friendly welcome by the front of house staff who explained how the room worked and gave us recommendations of attractions to see, as well as good restaurants and bars to visit. The suites themselves are spacious, with a mix of old style furniture, a large sized bed and mod cons like a microwave, hob and dish washer. Coffee making facilities, satellite TV and Wifi are also available. The location is also perfect, situated just over five minutes from the central square. What really made the visit were the staff. They are so lovely, friendly and humble, always wanting to help and give as much advice as possible. I really can't say enough good about things about them, which pretty much goes for Polish people as a whole. Highly recommend staying here, you will not be disappointed.

This is a very well maintained hotel. Walking distance to the central square. Spacious…read moreaccommodation for the price per night. Staff is very generous and accommodating.

LOVE, LOVE, LOVE!!!…read more Location, staff, breakfast is beyond amazing! We arrived loaded down with allot of luggage and the staff helped us carry it up. The ladies at the front desk to a person were multilingual, happy and accommodating. We were even allowed to store our luggage whilst we travelled out of Poland for days at a time. The young lady from Ukraine that puts on the breakfast is incredible! She lays out a great spread that should an item go below 50% is replenished immediately. To heck with the big corporate hotels (Holiday Inn is literally across the street). This is THE place to stay in Kraków!

I just checked out, and I have to say the staff here is amazing! They give 5 star service at a 3…read morestar hotel! This isn't the fanciest or most modern ( they still use actual room keys), but the location is great and the staff members are outstanding. They also have a small vodka testing station set up at night. I liked the Hazelnut vodka the best. If I know anyone traveling to Krakow I would have no issue recommending this place. If I ever return, I'll book here again.

When staying in Krakow, this hotel has it all. Great location, superb service, spacious rooms,…read morerooftop bar, club lounge, and a large breakfast menu (with a large bar as well). Being steps away from the Wawel Royal Castle, views of the castle from the rooftop bar is a big plus. Speaking of views, my hotel room view of the Vistula River was amazing. A box of Polish chocolates was a nice touch and I opted to choose the bottle of vodka as the welcome gift which I realized was overkill. I had access to the club lounge and the bar there is nicely stocked. The dinner menu at this lounge is also, so delicious. There are a variety of sandwiches, cured meats, cheeses, soups, main dishes and desserts that rivals restaurants around the area. Back on the location, if the Vistula River and Castle views aren't enough, the 5 - 10 minute walk to Old Town Krakow and maybe 15-20 min walk to the Jewish Quarter is so convenient.

The Sheraton Grand deserves more than 5 stars. It's not just about the fabulous location with views…read moreof Wawel Castle and the Vistula River. It's the fabulous service, breakfast, and club access that makes it the best option in Kraków. We stayed in a corner deluxe suite right across from the Sheraton Club on the first floor. It was so convenient for us. We're early risers, and it's so nice to be able to just walk across the hall for coffee, tea, juice, and fruit. We also visited that lounge in the evening on a daily basis. The hot snacks served there are more like a meal. We had some delicious polish soups, pork meatballs, grilled chicken, and pasta dishes. The apple pie there is absolutely delicious. There were different desserts each day, and the staff were great in keeping the serving area clean and with their knowledge of wines. It was a great way to end the day. The breakfast bar and kitchen service were great. They cook your eggs to order and make omelets. There was always some kind of Mediterranean or Asian side dish available as well as traditional Polish sausage, breads, and pastries. The crisp vegetable samosas or crispy wonton bites were my favorite sides along with the grilled mushrooms and crispy hash browns. The buffet had just about everything. The fruit was fresh. More so than any buffet I've ever been to. I wish I had taken a picture of the watermelon. Our room was the perfect size for the two of us. It was very comfortable and clean. I was very happy with the water pressure in the shower, as well as the storage space. The air conditioning also worked well. No issues with accommodations whatsoever. The service was fantastic! My husband remembered how well they treated him when visiting back in 2002. That's why he recommended we stay here. He was so right. I wish I could name everyone on the staff. The ones we remember the most are Alicia and Peter. They were always so helpful and nice, but everyone was great. We wouldn't hesitate in booking this hotel again if we ever make it back to Kraków. It was such a great experience from beginning to end.

We arrived at the Queen Boutique hotel via an airport transfer they had arranged for us. Lovely…read moretouch as we came through customs to have someone stood their with our name on a card ready to help with our bags and safely tuck us into the back of a very large Mercedes. On arrival to the hotel check in was smooth as we were able to get into our rooms straight away. We were conveniently located in rooms next door to each other and wow what amazing rooms. The double bed was huge with pretty bedding and a huge headboard. The bathroom came complete with the big shower cubicle and heating flooring! I always hate the fact that you tend to have little fresh air but the windows in these rooms opened up fully to let in a breeze - perfect! The hotel staff were great pre-booking our trips to the salt mines and Austchwitz alongside any other questions we asked too! Breakfast was included in our deal so we headed down each morning for a fresh spread of breads, meats, cheeses, salmon and pastries the list is endless! There was a small section of hot food including bacon, sausages and beans or mushrooms changing daily. You were also given a menu on seating to order fresh from the kitchen; the omelette with bacon was great and the scrambled egg with cheese and ham - yum! To top our stay off we also booked into the spa downstairs which including massages, nail art and was complete with sauna. I got some gel nails done by a lovely lady who took the time and care over them so much so they are still going strong now! Cant recommend this hotel anymore - the location was spot on with the Old Town and Jewish Quarter only a ten minute walk away!

This is a beautiful, chic hotel in downtown Krakow. Walking distance to most attractions. Great…read moreservice. Hot and cold breakfast was included in the stay and had a great selection. Sauna also came included, and we also enjoyed here as well. Would happily stay again.