Allen and team do a great job providing the proper insurance I am needing and support with it any…read moretime it is ever needed. Chad (6 year customer)

Sarah Smith has done a fantastic job of responding to my changing needs for auto insurance. She is…read morefriendly and helpful. I know she can quickly solve any problems that I bring to her.

Angie and her office were not attentive at all. The phone never got answered and the office never…read morecalled back if you left a message. It got to the point that we tried to change agents while we lived in the area and were told we couldn't by State Farm itself. When we moved to a new agent after moving out of the area and they had to pull our records from Angie's office they couldn't get a hold of them. It got to the point our new agent had to go through corporate State Farm to override the record transfer so we could finally get properly insured in the new location which was ridiculous. She doesn't seem to care at all about the people she insures and it's difficult to change agents so do yourself a favor and find someone else before your caught in the same trap.

Debi Ware is fantastic. She is always willing to help. And it is always nice to support someone who…read moregives so much to our community. Thank you Debi.

I have banked with USLA for 11 years. They are so friendly. They know me by name when I come in to…read moredo my banking. I love that. It makes me feel welcome. The tellers are always smiling and so friendly. I will not bank any where else. Highly recommend this bank. Great personal service all with a smile.

If I could I would give US&L 1/4 of a star. I had a mortgage with this bank for 15 years. I always…read morepaid my mortgage on time and paid extra toward the principal. A job transfer found me moving out of state and I needed to sell my home. My property was not worth as much as when I purchased- a common theme in that part of Indiana. I called US&L to discuss options. I was transferred to the collections department. I was treated so poorly and had no conversation about my options. Given that my credit score is extremely high and I had never been past due on my mortgage payments, I will never understand why US&L treated me so poorly. If you're thinking of using them for a new mortgage I would recommend reconsidering.

I'm still waiting to find an insurance agency not run by chimpanzees who just happen to look like…read morehumans. My first experience with these people was around 1982 when Erie Insurance had two agencies in town and the other one took my hard-earned cash and spent it on something other than my policy, allowing my policy to be cancelled. I first met Joan Bartel, who used a posh type of Indiana accent to impress upon me that we had nothing in common. If she lived such a posh life, why was she an insurance agent? Having her name as half owner didn't seem all that posh anyway. She took care of my insurance and my parents in an adequate fashion. Fast forward to late 2008 when I moved here again, and I met the other half, Brad VanVleet. He was much less condescending to me, perhaps because my address was just across the road from his, apparently. However, he was too busy to actually write the policy, so he handed me to Kyle Zaydel. So, Kyle and I talked briefly, and he quoted the policy with Erie and Celina Insurance companies. The prices were much cheaper than Nationwide wanted (a small fortune, especially coming from Florida and Nationwide!), and I went with Celina, as it was the less expensive and supposedly gave great service. Time has passed and when I have questions and send e-mail, I get answers that take weeks instead of days from both Kyle Zaydel, and Kim Smith who has come to tend the policies. I just met with a Michelle today, concerning my mother's estate and a transitional insurance as the house is vacant. As this probably sounds chaotic and useless, they're not horrible--disorganized perhaps--but not horrible. They're probably extra popular, considering the low cost of the insurance provided by the companies they sell, and that keeps them on the edge of their seats.

I switched to Van Vleet insurance - by Erie - many years ago after moving and buying an older home…read more My former, big-time insurance company (one I had been with for many, many years) balked at insuring the purchase home without unreasonable inspections and even then, would only insure at 100% replacement costs for the original structure. I could not afford that and I ended that relationship. Somewhat miffed, I went looking elsewhere. Van Vleet wasn't the first company I contacted but it was the last and I've been satisfied ever since - over 15 years. Like most companies, they offer bundled rates and I am taking advantage of those, but one thing I particularly like is that Erie is regional. While Erie wouldn't insure a property I had out west, that also means that there is somewhat less exposure to large-scale disasters like earthquakes, giant wildfires, and hurricanes that affect parts of the country outside their coverage area. (While all insured consumers suffer due to large insurance payouts, customers of those companies not directly affected do fare better. My rates have been fairly stable for several years.) I haven't had any claims with Van Vleet, but the customer service I've received thus far makes me confident that if and when I do, the help will be swift and substantial. Brad Van Vleet is my agent, but everyone I've ever dealt with there has been most accommodating and professional. I really can't image dealing with a better company and agency. Had my original company continued to provide the kind of service to a loyal customer that Van Vleet did to a new one, I might be writing a review about them. Instead, I'm recommending Van Vleet and suggesting that you do too. At the very least, let them compete for your hard-earned dollars and assess for yourself the peace of mind they can provide for your family. That's what I did and I've slept better ever since.

I had a very bad experience with the Cindy Bernzott State Farm team. I have used State Farm for 44…read moreyears. I recently bought a house in Connersville and requested the Bernzott team to quote me homeowners insurance for a house in Connersville. They were very prompt got right back to me with a quote a few weeks later three days before my closing. I got an email and a call saying they were not going to be able to insure the house. It left me in a bad situation having to scramble and find a different insurance company for the house. When I got the quotes from the other insurance companies in this rushed hurry up quoting process I found that everybody else was half price. I suggest all of you look around. I found a much better deal. To make things even worse after they informed me, they would not be able to ensure the house they build me and are now showing that I'm late on a payment to State Farm Cindy Bernzott team. Somehow, they are showing that I'm late on a payment for homeowners insurance for the house that they refuse to ensure they've damaged my credit rating and sent me this invitation via text message to give them a review so here it is

We had RV roadside insurance through Good Sam and about a year ago we had a blown tire on the RV…read more We called and they could not get someone out to assist us. We called State Farm and they had someone out to help us within half an hour and the person was extremely helpful. Would definitely recommend State Farm insurance roadside service

The first bank here in Richmond Indiana on North 9th Street is the most pleasant bank I have ever…read moredealt with. I went for a long time not having any money and fighting for disability and when I finally got it they help me become financially secure after a prior incident of identity theft on my food stamp card. They made sure I felt safe and that my account was secure and safe. That means the world to me. Thank you to the staff on North 9th Street.

The loan officers were very professional and personable. We had a great experience. Above and…read morebeyond the call of duty.

I love this bank! I started coming here since last year, when my bank at the time closed. So many…read morepeople from my old bank came here, so it was like seeing friends. I serve as Treasurer if my singles group, so I was able to get a checking account open for us also, since we also banked at the bank that closed. I felt I did the right thing for myself and my singles group, and you will, too, by coming to Merchants Bank of Indiana.