I really don't know how to say it right with my English Lol. I hope I can get my words right. I always feel very panicked and frustrated when I have any problem with my cell phone. Specially during this time. I wasn't sure if anyone still open. So I called the owner Alan. He told me he would wait for me if I can make it by 6:00 pm. I was so relieved when I heard that. So when I went yesterday after work he was still in the store waiting for me with Closed sign on his door ! I showed him my phone and I said it totally dead ! If you can't fix it I have to buy a new one. He said No worried I will fix it right now if you can use it again No need to buy a new phone. I said Now ? You can fix it ? Yes ! He said you can have your phone back soon please just sit down and relax ! I l know it's silly but he is that kind the person really makes my worries disappears immediately ! Lol. He didn't just fix my phone but with his patience, kindness and friendly customer services really a big plus to help me to be worried free and relax. Also he dose speak my language Chinese mandarin. I really highly recommend his services for anyone. He is very professional but also super friendly. 5 stars!!! read more

Holy crap. I called 6 different locations for pricing on a screen repair on an I phone X. They ranged from 120-160 some even including warranty and a new screen protector. This place really said 210. Baffled. Overcharged. read more

I broke the glass on my iphone 6s last week, thought for sure that I'd have to live with it until the end of the pandemic. But my son-in-law found 3R TEK on yelp and I'm so glad. Located very near me, the store was super organized for service and for physical distancing. Took only 20 minutes and my phone is whole again. So impressed with the efficiency (sanitizer bottle as well as service application neatly placed on table at controlled entrance, owner wearing mask and gloves) as well as the friendliness and caring. Great place, will now be my go-to computer and phone repair provider! read more

Great service! Fast and easy and the owner cares about your phone. I brought in my iPhone to fix the screen and he was very careful about cleaning it out and putting on a new screen. Also you can't beat their price. Everywhere else you go you will be paying more. Definitely the place to go if you want to fix your gadgets. read more

Went for a new screen and battery on my iPhone. The new screen bends, pressing down on sub screen making a swirly rainbow thing down the middle of the whole screen. And the new battery after about 4 months barely lasts 8 hours with moderate usage. Nice and friendly service but using crap parts. read more

Replaced battery on my old tablet. I supplied a battery and they did the replacement. Perfect function and I was unable to tell they had even opened the case. read more

Overall experience was great. Being so dependent on my smart phone, it was important to me to get my broken screen replaced ASAP at any cost. I can change the screen myself but waiting for the parts and researching the job on YouTube is what I didn't want to do. I have an iPhone 6. Aside from the cracked screen there were missing pieces of the glass and 1/3 of the screen wouldn't respond to touch. I walked in and with a quick look Alan was able to confirm that he can fix my phone at a reasonable price in 30min. read more

I love coming to 3R TEK. Alan is such a kind person. And he has years of expertise. He can do repairs that few people are capable of. My 8yr old son's iPad mini required microscopic soldering and extensive troubleshooting to repair. My son asked me to post this review, he loves going to Alan's repair shop, and frankly so do I. If you need a repair, look no further than 3R TEK. read more

I opened my computer & Computer started automatic update and ended up system 32....problems. I searched in Yelp and found Alan . He installed new Hard drive and transferred data. He knows what to do and nice guy. I recommend 3R TEK. read more

I wont go in to all the details. I'm still mad as hell. All I will say is this guy should be running a cell phone repair business ONLY. I was attempting to buy a used computer from him and he took all day long to "update" it. Then when questioning him more about some simple things like how to enlarge fonts and icons because I have bad vision, he couldnt even tell me how to do it. He also told me the day before that i could call him anytime I had any questions about Windows 10 because I'm not familiar with it. Then today he told me any support from Microsoft OR HIM...would be very costly. I finally said ok ok ok I'll just take it!!! I asked if there would be a "guarantee"..He said No. And here's the clincher!!!... i pulled my card out of my wallet to pay him for it and after a day long of frustration, confusion and not even suppose to be out of my home... he says " Oh no...only CASH. I told you 4 times..Only CASH. I was furious!! What kind of business person in brick and mortar doesnt take a debit card for their service?! So maybe 5 stars for cell phone repair, but forget about computer stuff. Oh and CASH ONLY! read more

Phone whisperer! Wonderful man put up with my distressed self. Ugh how disgusting am I for being so lost without a functioning phone. Thank you for fixing my 3rd hand! read more

The people have correctly appraised this business as a five-star rockstar! Alan, the owner, absolutely handles his business like a gentleman. We came in on New Year's Eve with a smashed phone (please, no judgements) and Alan offered us a reasonable and well priced set of options. We love having a top tier tech repair shop in our neighborhood, and will gladly return to support this kind and skillful soul. read more

Very great person, had a iPhone 5s which had LCD screen problem. The person on the table told me 20 minutes. I was busy so I picked it up 2 hours later, the phone was in a perfect condition. Will be back in the future if I have any problems. read more

Alan is the real deal. He clearly cares about customer satisfaction and is very straightforward with what the options are to get your phone fixed. I am dealing with him on the repair of an Android phone and so far, I'm impressed. read more

Last night I dropped my iPad at an awkward angle while it was charging. Unfortunately the top of the lightning connector broke off and became lodged in the lightning charging port of the pad. Obviously, I was super upset. During this SIP event, my iPad has been getting a ton of use and I was really upset at the idea of not having it. Plus, given the SIP I didn't know where to turn to get it fixed or replaced since Apple (my usual go to) is closed indefinitely. So as of 9am this morning I started calling/emailing businesses to see who was open and who thought they could fix it. I talked to Alan at 9:30 and he agreed to meet me at 10:30. When I got to his shop, he looked at my iPad and said even though it looked like a bad break - the whole port was bent and the pin was jammed way deep inside - he assured me he could fix it. Sure enough, within a few hours he called to let me know that my iPad was indeed fixed and ready. He fixed it as good as new, it's charging with no problem and he charged me a really reasonable price for the fix. He even provided me with a new lightning cable for a reasonable add on cost. Alan worked quickly, he was extremely friendly and good natured and really knows his stuff. I will definitely return to him for any future iPad/iPhone repairs. Glad to have such a great resource nearby. read more

Great fast service !!! And at a good price ... cracked screen , home button!!!!! Plus a free screen protector!!!!

I cracked my Surface Pro 3 screen. I was not able to find anybody but Alan at 3R Tek to fix it. I really needed Alan to fix my screen quickly because I need the Surface Pro for my work. I have software that may only be used on that device. He put a rush on it and got my computer repaired before my next job. I also observed that his pricing to replace cracked phone screens is less than what I pay elsewhere. When I was searching for somebody to fix my screen, I found Alan's website was nicer than other service providers and later I found his shop space having a professional appearance. The professional way 3R TEK presents itself matches its professionalism and outstanding service. I'm so glad to have found this service provider to close. read more

Went there to fix my laptop. On our first conversation, he clearly mentioned that the price quote was $80 and I have my two other friend who testified that. I didn't noticed that he wrote $180 on paper. He took so long just to get my laptop fixed than mentioned . Also, I felt like he didn't ordered any part- latch/top cover because it was scratched and seemed like my old one. When I ask him if I could get my old cover, he said he trashed it. I think he was expensive for minor fix on my laptop or at least he should have returned old devices parts to his customer to prove that the device has been fixed. read more

Fast, reliable, and affordable. Prices are posted on website and are best in the area. Fixed my cracked screen and applied a tempered screen protector on perfectly. I recommend this place and would go back! read more

I am so totally impressed with this company and the proprietor who I believe said his name was Alan. He could not have been nicer, he could not have been more accommodating, he could not of had a better sense of humor. He took my sad looking iPad screen, replaced it with a shiny new one, straightened an edge or two; he got me in and out in the amount of time he said that he would for the money he quoted. He even accomplished all this with a 15 minute electric blackout on the block! (It is June 2020 after all‍). He's developed not only a lifelong customer, but a friend as well. I'd give him 10 stars if that was an option. read more

Great service and attention. The guy who repair phones knows a lot and yet very humble it comes to explain the flaws your phone has. Highly recommended read more

Highly recommend 3R TEK. They replaced the broken screen of my iPhone 6 and it works like new now. And they also added a free screen protector for my iPhone 5s. Excellent customer service, very efficient and clean place and they seem to be very good at what they do! read more

My son dropped his phone and shattered the screen. We brought it to 3R Tek and had great service. Very personable and super friendly. Phone was fixed as we waited. We will be a returning costumer ( but hopefully not for another broken screen) read more

I had to get a screen replaced, and 3R Tek quickly ordered it, notified me when it arrived, and quickly and professionally replaced it. It's been several months, and I haven't had any issues. read more

Alan has always done great work for a great price! 3R TEK is conveniently open on Sunday. Most of the time they can fix your smart phone or computer while you wait! read more

Alan is fantastic! I requested a quote through yelp and immediately heard from him. His quote was very reasonable and he said he could do my repairs within 20 to 30 minutes. With great reviews on yelp I decide to take the drive to El Cerrito and have him work on my phone. My iPhone 6s was giving me so many issues with the battery not holding a charge. At 100% battery if I unplugged my phone from the outlet, it would die within minutes. I also had a slightly cracked screen. Alan delivered on everything he quoted. Excellent customer service, knowledgeable and fixing my phone within 20mins while my fiancé and I waited. I am so happy I took my business to his establishment. I will recommend his services to anyone that asks. Plus his location has plenty of easy parking...And did I say his prices are extremely reasonable! I can't say that enough. I am so happy to have a working phone and not have to be obligated into buying a new phone. If you need any repairs visit Alan, I'm sure you won't regret it. read more

Had a headphone jack break off in my Pixel and Alan magically managed to fix it in less than 15 minutes. He didn't even charge me for it! Needless to say, I will be returning if I need any assistance in the future and I owe him a cup of coffee, at the very least. He definitely knows his stuff and the service turnaround is obviously very quick! Highly recommended. read more

Alan did such an awesome job repairing my phone. Only took 15 mins-- good & fair rate. I felt like he was thorough with his work and very knowledgeable and conscious of what I needed. In addition, my husband needed his phone fixed too. When we came in again he considered that we were returning customers & gave us another great rate. Again--a quick & friendly job. It's clear he wants to give good service while being fair to his clients. One of the best experiences I've had with tech repair read more

Excellent service. My Samsung Galaxy 7, fully charged a few hours before, suddenly wouldn't turn on. I took it to Alan, who noticed it was getting hot to the touch. It was late in the day, so I left it overnight. He replaced the battery and tested it until the next day. So happy to have my phone back in good condition for a reasonable price. The location is convenient (with parking). He's a very nice guy, too. read more

Fantastic place. Fast, well done repairs and as inexpensive as can be. Educational, polite and kind service. One genius guy. He immediately and correctly diagnosed the problem (cracked case) and fixed it in 1 hr. He also put the protective glass in front of me (I was impressed how swiftly he works) and educated me on how to pick a more protective phone case. He sells them cheap too, which makes it easy and convenient. Overall, I m thrilled, my phone is 100% operational. And last but not least, location is convenient close to El Cerrito plaza and there is ample free parking. read more

Got my iPhone 6 Plus (cracked) and I pad2 screens( died completely/black screen) repaired. Alan is superb and provided fast and exceptional customer service! Very Reasonable prices and you can always call and inquiry the price first. read more

Fixed my Nokia 6.1 screen awhile ago, and the phone is still going strong. Honest businessman with a quick turnaround. I'm happy to have him in the community. read more

This is by far the nicest most efficient tech store I've ever visited. Not only reasonable in price, but honest and friendly! I recommend this business highly. Located in El Cerrito right near Richmond, his store front was clean and neat with attention to detail. Even when other people came into the store inquiring about his business he still took great care of my phone and provided outstanding service! read more

Super knowledgeable and fast! Brought my iPhone that I was having an issue with and they helped me even more than the Sprint store, my mobile phone provider. Totally recommended. read more

Just went into get my cracked iPhone 6 screen fixed. Alan is great. Super professional, fast (in and out in 15 minutes) and very personable. His rates are at market or below (I paid $90) and he even threw in a tempered glass plate for free. He offers tons of services from laptop refurbishing to CCTV and security systems. He's also open 8-8 to drop he fire work and pickup after. Highly recommend. read more

Needed my battery replaced (I know, not the biggest problem to have with a phone) and brought my Samsung S6 after finding this business on Yelp. The repair man (and owner) was friendly, but also a very good technician, taking apart the phone expertly and explained a lot of things to me. Phone is working great and I will go to 3R again when I have a cell phone problem in the future. read more

Cracked iphone screen. I contacted Alan off of Yelp and got an immediate response letting me know he was available. The phone was fixed at a very reasonable price within 30 minutes. He even cleaned out my lightening port for free, so my phone actually charges again. I'm definitely going to bring my old Macbook Pro in for tuning. Very nice guy as well. Nothing like dealing with a real person! read more

I found 3RTEK through YELP! I have had multiple phone screens shatter and Alan is FANTASTIC in customer service and quality of repair at very reasonable rates that I found to be less expensive than other stores. I highly recommend using 3RTEK for your phone tablet repair needs! read more

Here is my follow up review on this business... 5's!! My wire is working perfectly. I will definitely be continuing business with 3R Tek!! Thanks again for the great customer service and attention to detail. read more

I met Alan via yelp recommendation. He is great guy with great personality. 1st time I called to to repair my iPhone, he offered me pick up and delivery service. Since then I recommend him to family and friends. I like business person who understands the difference customer and client, he is one of them,. He is the best and honest guy. read more