READ THIS BEFORE YOU RENT ON 24RENT.FI My experience: I rented a truck for 3 hours on 24rent.fi and pay 55€. First surprise: 10 minutes after completing the booking, I receive an email from 24rent.fi telling me to pay an additional 150€ caution. If I don't pay, I loose the 55€ because the booking cannot be cancelled. So I pay, I have no choice. Second surprise: A few hours later I unlock the truck, go check the trunk and discover that the floor is dirty with snow mud. Not a problem, I will cover the floor with cardboards to protect my furniture. And so I did. I use the truck for 3 hours , move my furnitures, go to the gaz station and refill the tank. And here is the mistake I make: I fold the cardboards, and leave them in the truck thinking " it will be very useful for the next customer. " I lock the truck and leave. Third surprise: A few days later, I receive an email from 24rent customer service, saying that they will keep 50€ on my 150€ caution because a few cardboards have been left in the trunk and they had to remove them. I reply that " I left the cardboards to help, the floor was dirty so I had to protect my furniture. 50€ for removing them is a lot, don't you think it is unfair? " They reply that " We had to remove the cardboards so we will to charge you 50€ " Brief Summary: You pay the rent, you are forced into paying a 150€ caution, and now they can charge you whatever they like. End of the story, I lost 50€, they lost a customer. No anger, just information. Hope it helps someone. Here was my bad experience using 24rent.fi read more

I have rented a van for four days and fully paid in advance, they still send me two extra bills and not explaining the detail of the extra bill. The customer service is not very professional and they would hang out your call even before you finish talking. The renting system is supposed to be the "future", but in reality it is supper complicated. read more

Absolutely horrific rental service!! I made sure that the van was refilled up 100% by trying to tank it 3 times with the last filling being stopped by gas pump itself as the tank was already full!! And now they sent me a robotic email with bill to pay some non-sense fuel charges!!! They have no phone call service and everything is automated. What a horror! Stop the fraudulent business practice!! NOTE: I rented a Nissan VAN in LAHTI FINLAND. read more

No real people in the system merged with badly developed software. What could go wrong? Partial English support. Most of the information is in Finnish, some messages are in English. Either translate all important information to English, or remove English at all if you do not put instructions about "How to return the truck". Website is badly developed. Accidentally closed the webpage and couldn't put information about vehicle inspection into the system. There is no way to return to that page after closing. When was returning the vehicle, couldn't find information about where to return it! Spent 20 minutes trying to reach someone. Had to call several times to different numbers. Chat support didn't report even after a week and I had to get answers immediately! Also they took 150 EU as a deposit. Returned only HALF of the deposit. Eventually I spent 3 times more than expected. They deducted 50 EU for "overtime hour" and this is not specified in any contract. I can't reach them to ask why and where did they take this number. They could just deduct "extension hour" which costs just 20 EU. I'm very disappointed that such company exists in Finland. My first bad customer experience in Finland in a year. read more