I was matched with Paul Hostman from ERA Legacy in Pensacola through the Navy Federal Realty Plus…read morereferral program to purchase a home. Initially, Paul was responsive, promptly arranging viewings for homes we selected online. However, his service declined significantly after we submitted an offer. Paul failed to explain critical Florida-specific regulations regarding post-inspection repairs, particularly the dollar amount limitations for repair requests. Had we been informed, we would have structured our offer differently. We provided Paul with a prioritized list of repairs, but he included non-essential items and was vague in describing the repair expectations. Throughout the process, we received unclear responses about the status of repairs and no documentation, such as receipts or invoices, to confirm completion. Despite assurances that all repairs were done, our final walkthrough revealed that key issues, including an unsafe exterior deck and missing window caulking, were not addressed. The opposing agent pushed for an early closing, which we agreed to, trusting Paul's assurances. However, the promised caulking was never completed, and Paul stopped responding to our follow-ups. Regarding the deck, I offered to handle the labor if costs were covered, and Paul agreed, stating that if he couldn't get the other agent to cover the costs his brokerage would (ERA Legacy Realty). After submitting receipts for the work I completed, he never responded or followed through on reimbursement. Once the home closed, I was completely ghosted. Paul's lack of transparency, poor communication, and unfulfilled promises--seemingly to rush the closing--left us feeling misled and unsupported. I cannot recommend his services based on this experience. Two stars only because he did an ok job getting us access to homes we wanted to look at.

Terrible experience. We used this company sadly and after we wrote an honest and completely our OWN…read moreopinion and experience review ...they threatened to sue us...sent us cease and desist letters and did nothing but harass us. I made sure to report this company to USAA for what they did with letters and phone calls. Intimidation at its finest but no accountability for where they failed. It Was the worst experience with a realtor in our lives. Beware!!!!!!

A Able Realty managed a rental property for me in Pensacola for 6 years. We worked with Kim and…read morecouldn't be more satisfied. Communication with Kim was always available and she always had accurate answers to our questions. Kim always made sure the house was kept in good shape and called when things needed to be repaired or replaced. Kim also always had a new renter ready to move in as soon as the previous renter moved out. I never lost income between renters. My daughter moved into the house recently but if I ever need someone to help me manage the house again, Kim will be my first call.

Wish I could no star for the experience was horrible. The house me and my boyfriend saw this…read moremorning was not that bad, but what was bad was the very unprofessional and rude property manager Kim. I could tell that the house wasn't taken care of very well for it was quite dirty and alot of things were heavily used ie (Refrigerator and stove) when on the phone yesterday we spoke with her and she said "Everything was referbished and like-new condition." That statement was very far from the truth. The story changed completely when we were there in person, "Only the windows and the tile was redone, walls repainted, carpet however was untouched and looked good enough,"as she said. She had a very rushed attitude and kept the vibe of hurry up so I can get my money not treating us like human beings...She had a my way or the highway attiude and said that she is the realtor and she knows the homes value. She even said that she had another appointment before even talking price.. more than likely a failed bluff attempt. The rent price of $910 is non-negotiable which a few houses down on the same block a larger home with 3 bedrooms, full patio, and garage is renting at 950 a month. That house is worth no more then 750 to 800 max. Its very cheap and it will cost you over $2000 just to move in. Terrible Experience anything with A Able Reality on it will instantly be a no go for us.

Shane Willis, is an insightful realtor who truly listened to our needs and delivered. We sold and…read morebought property with Mr. Willis; the experience was stellar! He approached my husband and I with a with a sense of candor. Leaving room for us to make well informed and confident decisions.

Susan was the absolute best. We had to sell our father's home in Florida while we live in…read moreCalifornia. She responded immediately all the time, very patient understanding and extremely knowledgeable. She even helped set up an estate sale for us. She was always so helpful and understanding and will Help you in whatever way she can. I highly recommend Susan for a realtor

Susan is wonderful to work with. She led us through this process so seamlessly and through the…read morecraziest months of our lives helped us accomplish this milestone. We are so grateful for all her help and expertise! We were dealing with some significant life changes through this home buying process, and she stepped in and helped us above and beyond the normal duties. She did our initial walkthrough for us and caught everything that needed to be addressed.

Tina did a fantastic job on both sides of my relocation -- selling my old home and purchasing a new…read moreone. We prepped the home for sale, got it listed and sold, found my new home and closed on it -- all in 90 days. She knows all aspects of the process, including inspections, repairs, mortgage applications, insurance, and closing. Another big plus is having access to her network of referrals -- including home repair companies, house cleaners, mortgage companies, and even movers. Everyone she referred me to was fairly priced and great to work with. I highly recommend her if you are buying or selling (or both).

Troy is a very good friend of mine, and when I told him we were looking to buy, he got the ball…read morerolling for us. Since we live in Chicago, Troy wasn't our agent, but he found us an amazing local agent, and referred us to a lender. Here it is 2 months later and we are living in our beautiful new home! Troy was in touch with us and all parties involved, throughout the entire buying process. Without his help and expertise, I don't think things would have been nearly as smooth. Troy is a top notch real estate agent and i'd highly recommend him!