I'm always waiting on the first or other days for about 20 minutes to 30 minutes. No ar pass road…read moreon the first I have one teller and the atm is not working. It's always something. I been with this bank for 20 years. I'm very disappointed.

Stopped by to take cash out of an ATM; however, only a drive up ATM is available (went inside but…read moretellerline was too long). Nice office and location but only giving a 4 star rating due to the lack of a walk up or lobby ATM.

Very good bank with full service. Home loans , currency…read moreexchange , has a brokerage service in the area . Lots of online services too . Always good customer service both in Gulfport and Beauvoir branch . I have done business with them since living in NC in 2006. My only complaint is they are not closer to us in Hancock County nor in Slidell . There is a very nice former Hancock Whitney bank building for sale on 90 in Waveland that I wish Wells Fargo would buy !

I came in today to do a simple transfer today. I was assigned Sonia Bourgeois as a banker. She is…read moreHORRIBLE!! She was quite nosy asking questions about my accounts and when she found out my mother died she froze her account. I needed this account to buy a home. She gave me false information while reporting that my mom died. She got me in touch with someone in estate care and that last ALSO gave me false information, saying this process would take 7-10 days and was very condescending on the phone. Sonia seemed to have this smirk on her face the entire time. DO NOT GO TO THIS BRANCH!! Go to the Biloxi branch, much better customer service.

This is one of the few banks that accepted the type of account I needed. I will ALWAYS recommend…read moregetting a credit union versus a bank. They just work better to me. Banks ALWAYS have an underlying stipulation (or 10). Whenever I visit this branch, it's never a horrible experience, but they are not the friendly. They are professional , though and I can't argue with that. I'll continue to go and support this bank until I buy my next house. Lol.

I opened a business checking account and after 7 days they could not set up online banking. When I…read moreopened the account they told me it would take 24 hrs. I called after 2 days and they told me it would take 72 hrs. i called 4 days after and they told me it would take over one week to set up online banking. I called the branch and they have the most incompetent, unprofessional staff. After 7 days without any results I spoke to the manager "Wendy" who did not care and it was not interested in correcting the issue. She is the reason the employees are so incompetent, unprofessional and do not care about the clients nor building banking relationships with customers. STAY AWAY from the Fidelity Bank on Carrolton Ave.

Awful customer service. Can't get factual answers about your account when you really need…read moreinformation. Lots of fees and info in these fees not easily accessible. I was accused by a manager of doctoring my credit report so that their trade lines?? didn't show up as if we were trying to get out of paying them. That's crazy because our loans are deducted automatically out of our monthly deposits. This happened when we were in the process of getting a home equity loan which we decided against for many reasons but mainly the way we were treated. Take your business elsewhere would be my opinion.

Was ok when they were GNO now that they are EPIC it's a no for me. I decided I will be taking my…read moremoney to Chase. The rep I spoke to wasn't even the representative handling my account. Dacia acted as if she didn't want to be at work. To me you patronize a business you should be shown a little more customer appreciation. I have been with this bank 15 years. I don't do business where I am not appreciated.

Went to open a business account and get information regarding business credit cards, but…read moreunfortunately we were assigned to an un knowledgeable, incompetent staff. Wolff was rude assuming my husband and I were illegal's. We asked for a manager but she was equally unknowledgeable but at least she told us she was not specialized in business accounts. We took our service to Wells Fargo.

It's 9:11am & they are inside laughing/talking, but the lobby is still CLOSED and the drive-up is…read morepacked. Not even a person to "courtesy alert" the drive up customers that they are "running late" opening up!!! Therefore, when u park your car to go in the lobby to find out WHY no one is working he drive thru, that's when you find out that their LOBBY STILL not open!!! This is ridiculous. They are supposed to open at 9AM!!! Do better, CHASE!!! Finally, 9:12, they open the lobby. Like it's "no big deal." I'm running late for work now....

In reference to the response That is the number i called…read more I also called the branch and emailed Its ridiculous Thank God, Bank of America is coming back to Louisiana It would be so nice to have a smaller local bank to use, but I think they've simply grown too fast The customer service is horrendous What bank does not allow you to make cash deposit at ATM??? And the very few branches that do... You still have to fill out a cash deposit envelope instead of just depositing cash into the machine You're going into the branch and you're treated like garbage and it takes 45 minutes to process any transactions

I have had experiences with this branch before and while opening an account. Excellent interaction…read moreeach time, and I would recommend GCB and this branch in particular. D. Craine

September 29, 2023, I purchased a car, and paid every month, no late charges for a whole year. A…read moremonth and two weeks ago, I totaled my car. So, when I applied for another auto loan. I was quickly denied. State Farm paid most of the loan off within two weeks. I have been messaging Keesler on the claim status that GAP coverage will pay off the remaining balance October 18. Yet, despite my continued updates on their payment, they expected me to continue making payments. If I have no transportation to get to work, no money is coming in, how am I supposed to pay them? I get calls from collections and ignore them. Last week, GAP emailed me that the payoff check was mailed, and I forward that email to them. Yet, I am still getting calls. Do you think they really care about you or try to help. Wait till something happens with your account. Terrible Business!!!!!!!!!!!!!!!!!!!!!!!

Can't seem to log into account(s). Keep getting error message when I try to log in and when I do…read morelog in, it goes back to login page can't do anythng else. I have tried several times on 4 different browsers, safari, window edge, chrome and firefox. Does the same thing on all browsers mobile app and desktop PC. I am running windows 11 and am up todate on browsers. Can't make transfers, pay bills, schedule bill pay or nothing else. can't evenm send messages to KFCU emplopyees to report the problem.