Just remember one name, TOM HICKEY! Five bright, red stars for Tom! This man is truly a 1st Class act (see what I did there? Tee hee! ) and if you need a property manager in Hampton Roads, he is your man! This review might have been penned with a completely different tone for 1st Class Real Estate (1CRE) had Tom not shown up halfway through our contractual relationship with 1CRE. Let's start from the beginning... When we were stationed in Virginia Beach the first time around, we became first time home owners and after 4 years, our time was up and the military decided to send us off again. Instead of selling the home, we wanted to keep the house as an investment and decided to rent it out while we moved to the next duty station. At my place of employment at the time, a colleague had highly recommended her guy at 1st Class for property management. I trusted her so I took her recommendation and signed a contract with her guy (he who shall not be named). It started off fine. Her guy found us a tenant, another military family, as we were packing up and off we went to Hawaii, our next duty station. Things started off great and really, how much do you need to communicate with your property manager until there is a problem? He collected our rent, he took their cut and paid us every month. There were some repair issues along the way and he took care of them. I can't pinpoint exactly, but then he gradually started taking longer to get back to us when we had inquiries and issues with payment. It's really stressful and frustrating, especially when we are located so far away from our property and you solely rely on the property manager for any info AND payment. I was getting worried and quite frankly, I was getting so frustrated, I was ready to break up. Then Tom showed up! He emailed us to let us know the guy had left the company and he was our new property manager. What a relief it was to speak to him and it was amazing until the end. We recently ended our relationship, only because he helped us to sell our home to the most recent tenant occupying our home! We did not plan it this way, as we had every intention of moving back into the home once we got orders for VAB, but the offer was attractive with the current housing market. Tom acted as our agent and facilitated the sale. He was readily available, as he has always been and answered our texts, phone calls and emails promptly (or responded shortly after if unavailable), even in the evenings. He has a way about him, a nice manner, speaking to us like a wise friend and gave us straight up answers and advice. If we have to rent our home again, Tom will be the first guy we call! Pro tip: if you decide to rent out your home, I suggest opening a separate bank account just for your rental property. Use the account to deposit the monthly payments and pay any repairs or any other expenses related to your property out of this account. Use it to pay your mortgage (if any). Hopefully, the rent you are charging per month is more than the mortgage payment and the property management company's fees (usually a percentage of your rent), so you start building up some extra cash. Then fuggedabooooooutit. This worked well for us and even helped cover a few months when the house was unoccupied. This helps put you in a slightly less stressful position. Thank you so much for everything, Tom, and hope to work with you again in the future! read more

To Whom It May Concern, I am writing to bring to your attention a concern regarding realtor Amy Bonicoro license numbers 0225205573 & 0225275390. Caffee Renovations completed home repairs at 921 Quash Street, Hampton, VA. The original bill of $400 was paid upon completion via cash app. However, additional work was required to pass inspection, amounting to another $400, which was agreed upon. Despite completion, payment has been pending for over a week with excuses citing awaiting closing, will have to pay out of her pocket, investors, etc., unrelated to the completed work, and referencing an investor. read more

Do Not buy your Home with This Hampton Roads Realtor - Unprofessional, Dishonest, and Lacking Integrity My experience working with these listing agents as home buyer in Wakefield was incredibly disappointing and frustrating. As a serious homebuyer, I expected a certain level of professionalism and honesty from the seller's agent, especially in a market as competitive as Hampton Roads. The purchased home was over 7 figures. Unfortunately, the realtors demonstrated none of those qualities. Throughout the entire transaction, the listing agents were consistently unprofessional and evasive. Information about the property was misrepresented, and key disclosures were either delayed or conveniently omitted. This kind of dishonesty isn't just frustrating, it's unethical and can have serious consequences for buyers and sellers alike. And in this case I was the one who suffers. It was clear from the start that Tag and Sara Kilgore didn't care about selling this home to someone like me. Maybe it was my age.....Young and military. They were slow to ensuring a fair and transparent process. My questions and concerns were repeatedly brushed off or ignored entirely, which made it difficult to trust anything being communicated. Towards the closing of the deal, I'll never forget how he told me to simply find other means to resolve an issue he created during my buying process. I now have to spend thousands to be made whole. If you're a buyer looking to buy a property in the Hampton Roads area, I strongly advise choosing a different real estate agent/firm. One who values professionalism, communication, and integrity. The real estate market here is competitive enough without having to deal with a listing agent who puts their own interests above everyone else's. read more

the worst possible property manager Zheng cold bitter heart, doesn't respond in a timely matter, has a communication problems, don't understand English or don't listen cause she knows it all send a handyman want to be to do repairs she gets 10% of rent to only collect rent and thAt is all you could expect from her I wouldn't even recommend her to my worst enemy read more

The agent that works for this company put me into foreclosure and could not sell my home. I took legal action against him and won, he refused to pay and this company still hires him. The agent was Edward Walker and he took advantage of me and my situation that I was in because he put me in that spot. Take this as a caution when dealing with this company and it's agents they only want to profit off your misfortune and not aid you in buying or selling a home. read more

FULL PRICE OFFER WITHIN 5 DAYS OF LISTING!!! Kevin Purnell was excellent to work with. Can't give "1st Class" too much credit as the house sold before the sign was placed and the pictures were taken. But I do owe Kevin Purnell, specifically, my endless gratitude. If not for him we wouldn't have listed the house when we did. My wife and I had some bad experiences with realtors in the past. Our residence in Portsmouth was less than 1000 sq ft and most realtors, including some close friends, made it seem like we were wasting their time with a lower commission sale. So we gave ourselves 2 months to find a realtor while we worked on the house. Not only was Kevin the first to return our call, but throughout the entire process he was just as enthusiastic about selling our home as we were. He showed up the next day, told us our house was worth more than we thought and urged us to list right away. Truthfully, my wife and I thought we were asking too much for the house but thought Kevin's price would at least be a good start for negotiations. He also saved us time and money by convincing us not to replace bad flooring and instead give the buyer a flooring allowance. Like I said, FULL PRICE OFFER 5 DAYS LATER!!! We were still painting walls so we wouldn't let the photographer take pictures and the sign hadn't been placed in the yard. But his write-up for our listing was perfect. So glad we listend to him! read more

We purchased our home through 1st Class Real Estate and Brian Fockler was our agent from the Rhyan Finch Sales Team. He communicated with us every step of the way and not only did he listen to what we wanted, he found exactly the property we were looking for, in the exact area we wanted in our exact price range. When we got time for closing, the title company had an issue with the bank that lasted three weeks. The team in place there communicated with the Title Company and the Bank to figure out the issue the seller was having and communicated with us every step of the way. We now live in our forever home thanks to Brian, Rhyan and 1st Class Real Estate......thank you! read more

Seriously, when I say Skylar Barfield (Jenkins) is the best realtor ever, I truly mean it! She went above & beyond to ensure all of our needs were met during the sale of our home. She was my rock when my anxiety was going through the roof and walked us through every step of the process. We thought we were only going to break even, and she helped us get exactly what we needed to pay off debt with our sale! And we were under contract in exactly 30 days, which was a huge bonus!! I'll never trust another person with any of our realty needs! read more

Amy Maines was great to work with throughout the entire process. She was super organized and on top of everything and helped ensure that everything ran smoothly for our buyers from start to finish. You can tell that she cares a great deal for her buyers and treats them like family. I look forward to working together again soon! read more

Amy Maines was an amazing agent both for selling our house and buying a new one. She helped make the transition absolutely flawless. Her communication was great and she was able to take a lot of stress off our shoulders during the whole process. Would definitely use her & 1st Class Real Estate again! read more

When they say the right agent is everything, they mean it!!! We used Skylar Barfield With 1st Class Great Neck and she was amazing!!!! We had such a bad experience with a previous agent from a different company and almost gave up. Skylar came in and made everything so stressfree. Anytime something remotely came up that could cause a delay she already had a solution and was ready to continue. She was extremely professional, knowledgeable, responsive and flexible. We really feel like she had our best interest at heart and went above and beyond for us. This isn't just a hobby or paycheck for her like some agents, you can tell she truly enjoys helping people find their dream homes. You won't go wrong using skylar and 1st class real estate to make one of the biggest decisions of your life. read more

Stay Away! If I could sum up my dealings with Troy Brimmer (Branch Manager) and Andrea Holland (realtor) in one word, it would be "Incompetent". I listed my home with Andrea, and had three open houses. Two of these, Ms. Holland was over an hour late to, and one she no-showed. Her initial listing description of my property was an absolute travesty. All caps, poor grammar and punctuation, and the description would have been enough to convince me to not even look at the house if I was a buyer. The pictures of the house were adequate. I was about to fire her, when I received an offer. This offer suffered through multiple delays in closings (6 or 7) and she failed to communicate to me the status throughout the sale. Every closing date I had to call, text, and email, to see if the house was closing. Buyers were never preapproved, and had things they wanted fixed; this list was very vague, and she was unable to get any clarifications to my questions. I paid a contractor multiple times to fix issues, often times with the description "buyer wants something done with a fan, or chipped paint, or roof, but I don't know what because my realtor is incompetent, so use your best judgement because I'm supposed to be closing on this house by the end of the week". At one point Andrea just sent me some pictures of things around the house with no description, nor was she able to answer questions. She misled me regarding the closing contract (buyer wanted twelve specific concessions, to which Andrea told me I only had to do two...this was incorrect and I'm fairly certain is in violation of the Realtor Code of Conduct. I will be looking into this with the DPOR) which I attribute to her incompetence. After repeatedly sending emails and texts asking for status and updates, she began to copy and paste the same reply of "I'll let you know about next closing date. Waiting on buyers". After this incident, I called the branch manager to request a new realtor complete the sale of the house (3-4 closing dates had already elapsed at this point) and Troy Brimmer took over. Sadly, many of the same problems existed. No updates when there was any change, I had to call/text/email to find out what is going on. I even waited for two days AFTER a closing date to contact Troy to even see if he would relay to me that my house didn't close. I began contacting the Loan and Escrow processor to find out what the hell was going on. Several more closing delays, and I terminated my dealings with 1st Class Realty. The last closing day, after the buyers were approved and clear to close, they walked away, at the end of November. At the time of this review, I am still without the Earnest money deposit (7 weeks since buyers walked away). It took 1st Class Realty 20 days to send me a correct EMD release form (first time had incorrect amount and incorrect recipient; and after replying with the correct information, was sent the SAME WRONG information the next day!) Two days later, finally received and filled out the correct form. I moved on to Greg Garrett Realty and it is a world of difference. I am truly disappointed in the service I received at 1st Class Realty. read more

Their name says it all ! This company has an amazing group of agents I feel like they know how to love on people and take care of the client I highly recommend 1st class! Fantastic !! read more

Excellent knowledge on tenant landlord relationships. Frequent author on Military Landlord topics. When I need a Property Manager to represent me as a Landlord this is the one I will call based on multiple personal referrals. read more

1st Class Real Estate is 1st class all the way! You get 40+ agents and many support staff always working for you around the clock!

I was interested in a property they had listed as "Active For Sale", but when I inquired about it I was told that the property was under contract and had been under contract for over 20 days. Which tells me that they can't be bothered to keep their listings up to date. It shows laziness and unprofessionalism. And it potentially wastes people's time. read more

My husband and I had the pleasure of working with, 1st Class Real Estate Agent Raymond VanNostrand, in helping us to purchase our first home. He was nothing short of fantastic! He made himself available on short notice, offered plenty of advise throughout the home buying process, and made it feel like he was a part of the team every step of the way. Raymond is a great realtor who will go above and beyond for his clients! Our favorite thing about Raymond was is his willingness to discuss the details and purvey the essential knowledge. He EDUCATED us and I don't know that every other agent is willing to do that. We will absolutely be recommending Raymond to friends and family, and should we need any other real estate services in the future, he will be our first call. read more

Warning. Unethical company. Do not work with Rhyan Finch. He is horrible, unfair, and has no conscious in his business practices. Also a horrible communicator. Emails with major spelling errors trying to make you feel sorry for him. Writes "tuff" instead of "tough". Pathetic for a professional broker/owner. But besides his poor grammar, the problem is his lack of conscious and his very sly and slimy business practices. Stay far away so you don't get screwed! read more

Would not recommend this company. They do all of there talking over email. If you call there office you will never get to talk to anyone. If your having issues with the home they will not be there to help also. This kind of stuff must really suck for the home owner because it defiantly a pain for the tenant. They have no idea that this company treats the renters bad and will not attend to the renters issues or needs. STAY AWAY if you know what's best for you. I have filed BBB complaints about this company also. read more

Melanie McDaniel was my agent and she was GREAT! I live in NJ and was selling my Mother's house in Norfolk. She brought a cash buyer to me and we were able to close the deal very quickly. I was very happy with the whole process. I would definitely recommend her and would not hesitate to use her again. read more

I just recently closed my first listing and I worked with agent Brian Fockler (selling agent). As a new agent I couldn't have asked for a better person to have worked with on my first deal. Brian made what could have been a very stressful and intimidating process very friendly. He was very responsive, professional, and pleasant throughout the process. I look forward to working with him again in the future. read more

My husband and I had a fantastic experience utilizing the services 1st Class Real Estate has to offer. Realtor Amy Maines is amazing! She listened to exactly what my husband and I were looking for in a house, and showed us properties that were perfect fits to our taste. She was flexible with showings, and promptly availed herself to first our schedule. I would highly recommend Amy to anyone looking for the perfect new home. read more

My fiancé, Tyler, and I were lucky enough to purchase our first home this year. And let me tell you I couldn't be more excited and happy! We were very nervous, especially since this was a big step to take. But our agent, Brian Fockler, over delivered! Being as I'm pretty picky and we have crazy work schedules- he couldn't have been more helpful and reliable, and able to fit everything into our work schedules! The night we found our home, it was actually 8PM and we were out looking in the rain! He was there for us and walked us through all the steps, and answered every single question. The whole process was so worry free and quick, it was amazing. If you're considering going with him you won't regret it, we've had so much joy in our life by finding our perfect home with his help! read more

I had to deal with one of company realtors, Bill Cairns,. He sold me a couple on Samsung phones, when I found out they were fake I called him to take them back, his response was basically screw you. I wouldn't recommend to deal with this company, because they employ people with no ethics. read more

We would never rent from this company again. They may be respectable while helping you buy, sell or rent out your home..but as "landlords" they refused to do a walk through with us, ignored mold issues, kept most of our deposit & tried to say we couldn't get out of the lease with orders. They also pretended to work with us to get our deposit back. Ultimately they offered us $200 if we would remove negative reviews. When we declined, my husband was verbally abused by one of the owners. Very unprofessional & disrespectful. read more

In July 2016 we purchased a home and sold a home in record time! Amy Maines served us well as she kept the two transactions on track. We love our new residence & we credit Amy and the Rhyan Finch Real Estate Team for the seamless experience. read more

1st class real estate, is an outstanding company. I have been doing business with them for years. They take care of their customers and offer several services. For services they don't offer directly, they are great at referring customers to other professionals that can assist their clients. I would highly recommend 1st class real estate. They are simply the best. read more

Joshua Sanders is a friendly and professional Real Estate Agent. He will do all he can to help you and will go that extra mile to make you happy. Joshua seems to enjoy the real estate business and is very knowledgeable. He works 7 days a week if needed. He works at 1st Class Agents Place Real Estate very professional. read more

Brian Fockler was a listing realtor on a deal we just closed. And let me tell you, he was a pure joy to work with! His communication skills are excellent, he has a great attitude, very professional though with a personal touch. There was no call/text/email that he didn't respond immediately. He has never been "I can't help you with that" kind of realtor, rather "let me see what I can do for you", and this is very much appreciated in our business. He does things on time, keeps his promises, follows up and gets the deal closed! Great job and looking forward to more deals together! read more

Steven made the selling process a breeze! He was helpful, informative and kept the ball rolling. He made the whole process as simple and as easy as can be. He's professional and got my home sold for top dollar!! He was great and I will definitely refer him to all my friends!! read more

I honestly don't think I could write enough words on how amazing Cindy Woolfolk has been though this entire process. Buying any home but for us our first home was an extremely seemingly scary process. From the beginning Cindy made us feel so comfortable and informed on everything we were doing. As we went though the process she quickly felt like a part of our family. She didn't care how many homes we wanted to look at and ACTUALLY LISTENED to the things we were wanting in a home. She was available anytime to answer any of my hundreds of questions. She had nothing but our best interests at heart and truly makes you feel like you're a part of her family. Our home buying process was anything but your typical process. Problems and situations arising that most had never encountered before. Cindy made sure she talked to all the right people and if she didn't know, she made sure she found someone who did. She never accepted anything less than the best for us. She was in contact with us everyday and got us into our perfect home faster than we ever imagined. We are forever grateful for Cindy and her team, but especially Cindy. We couldn't imagine have done this process with anyone other than her. She is truly a gem. read more

We hired Tom Hickey after having used other realtors and leasing agents and he was an absolute Home Run! Tom was able to very artfully negotiate a bidder's war in an otherwise flat market. He was tactful, strategic, and best of all - super effective. I and my family thank you Tom - for everything you've done for us! read more

Smooth seamless process if you're looking for the job to get done contact Brian Fockler he helped me find my dream home !!!

Just recently bought my first home and this team made it an amazingly easy and virtually stress free experience. Everything went extremely smooth thanks to Katie Stow. She always answered my calls or texts promptly and answered every question I had (and I had a lot). She always had my best interest in mind and took care of everything, usually before I even asked. I would highly recommend her and this agency to any home buyer/seller. read more

We recently terminated a lease with 1st Class real estate for a work relocation. While I will say that during the time we were renting we had only great experiences, including quick repairs and speedy callback times from our real estate agent, who seemed to be doing everything he could to assist us, our move out left something to be desired. Now I have never written a negative business review, and I generally go into rentals assuming that I will be taking a hit in the security deposit area. I know renters are notorious for overcharging for repairs, but when the home was inspected our real estate agent said we should expect most of our deposit back. He of course said that he'd have a better idea once he confirmed with the photos from move in and made no promises, which I would expect in any such situation. When we received our move out inspection report we were told that three rooms and a hallway needed paint touch ups. Now when we were preparing to move out we had mentioned that the paint we were provided didn't match and we were told that we would have to pick the color that was closest and use that. He already knew that there were areas in the house where the paint was not an exact match. So we picked the closest color, and we painted where we needed to. Our security deposit release, which we received about a week after move out, said that paint and labor cost exceeded 600 dollars. When we inquired further about it we were told rooms we had touched up had been completely repainted because the color did not match. We then requested invoices from the painting and were told that we would not be provided them. While we did sign the document stating we accepted the security deposit release, after a subtle hint that if we kept pursuing details from our agent that he would charge us for further damages, including things that were not in the house at move in, I am very displeased with the service and the situation we have dealt with here. I was not honestly expecting a large portion of our security deposit back. I never do when I move into a rental. I was, however, expecting a more realistic representation of where our funds were being allocated as well as superior customer service. I would not recommend renting with this company in the future just based on the service we received in the last weeks of our business with them. Pardon to all the good real estate agents involved in this company, but one bad interaction impacts everything. read more