Found a problem with an external door (lock broken) and put a call in. Had to wait until the afternoon until the engineer called me, but this was swiftly followed by a home visit.
The locking mechanism was inspected onsite then taken back to the workshop. It was brought back a few hours later and put back on, although not fixed (a spare part had been ordered).
At this point I queried what the price might be (I could have established this earlier) and it was what I expected and reasonable.
The engineer returned the next day and took away the lock mechanism again, and returned soon after with the refurbished part.
The service was friendly and I was clearly notified in each step of the repair. The response and effort was excellent and turned a broken lock on a 20 year old door into one that felt new and secure. read more