The place is a complete joke. No service representative's in the whole establishment. No help what…read moreso ever. Complete waste of time. Place is chained up with a lock so you can't even walk into the premises. Stay away from doing any sort of the business with these people . Avoid at all cost!

These guys are the friendliest people…read more They made sure I was prepared to get on the road, even backed-up for me when I thought I might've had difficulty They made sure I had everything I needed I expect the great service to last indefinitely

Let's see, Upon arrival, their system was "down" for about an hour.", themnit turned out they…read moredidn't have my reserved truck and were trying to force me to take a van instead of a truck, when I raised a storm only then did they start making calls and found me my truck which they didn't have before. The guy at the front desk looked like he couldn't figure out how to "unlock" the system and was clearly struggling.. it seemed that he couldn't get in because he didn't have the password which tells me he probably wasn't never authorized to use the actual system. Then upon arrival and return, I asked if I need to do anything else at this point and if there were any extra charges , they said no as they sat in the truck texting away, was told i can be in my way and that they'll email me receipt. When I received the receipt they charged me double my original cost citing a $30 refil charge + $8 gas charge, mind that I drove 5 blocks in one direction and 5 blocks back to the rental given that I moved from one building in my development complex to another, meaning I never left the parking lot. When I finally called them to try and rectify the situation , they didn't want to speak to me and basically told me sorry , tough luck... do NOT rent from this place , ran by a bunch of hoodlums

AVOID THIS PLACE LIKE THE PLAGUE. I never write negative reviews - but this was most god awful…read moreservice I've ever experienced. We had a van reservation for 11 AM, the kid at the desk gave us grief for an hour about us "not having the car number and a 4 digit pin" EVEN THOUGH we had our confirmation email and number. After continuously asking to talk to a boss or manager the kid would say "someone will be here in 10 minutes" and no one ever showed up. I called U-Haul customer service where they pulled up my reservation no problem and he said that there was no such thing as a 4 digit pin - but that the location had one van that hadn't been returned yesterday so they were most likely stalling and making us jump through hoops for an hour knowing they didn't have a van. We eventually called a rental place on 28 90 Shell Rd where they were able to look up our U-Haul reservation and transfer it over to them, saying that this place was always a disaster. 1.5 hours later we were able to get our van in Coney Island. This is not the time to be screwing over your customers, go to the Coney Island place instead. Or literally any other place, really.

The staff are pleasant and helpful. I was able to rent the truck on 2 occasions during my move! The…read morerates are great!

From the owner: Save Up To 20% When You Reserve Online Today!read more

This is the worse place to rent anything. Incompetent workers that do not answer the phone and…read morethey're on their cell phones doing nothing and you would think that the company would do something about it since they already got bad reviews.

WARNING they will charge you extra charges & not keep the promise that they will say in the…read moreanswering machine

Horrible customer service Trying to get in contact with a…read moreclaim's manger. Their excuse is always he's off or away in a meeting. Been on going since May 2017

I need truck for move my studio apartment , they gave nice van ford 16 feet , very easy to drive…read moreand cheap price.

Great place. Fast service. In & out. Always polite and to the point…read more No time wasting. Highly recommended.

I came here to mail some important documents to Nigeria. The young man who helped me was courteous,…read moreprofessional and communicated well. He stopped what he was doing to help me with my request. The place is small but it fit my needs at the time. I'm grateful it's within walking distance to my home. I am very likely to use this service again in the future.